Frequently Asked Questions
Everything you need to know before booking.
Frequently Asked Questions
How much does waste clearance cost?+
We price according to the volume and type of waste, access, labour and disposal costs. Sofa collection starts from £100 for a 2 seater (armchairs from £80, 3 seaters from £120), mattress disposal from £60 and fridge or freezer collection from £80. Every customer receives a personalised fixed quotation before work begins.
Can you collect today?+
Same-day or next-day collection may be available across Portsmouth, Havant, Fareham, Waterlooville, Gosport, Southsea, Hayling Island and the wider Hampshire area, subject to availability. Call or WhatsApp us and we'll confirm the earliest slot we have.
Are you licensed?+
Yes. Hampshire Waste Clearance Services is fully licensed by the Environment Agency (Waste Carrier Licence CBDU626032) and covered by £5 million public liability insurance. Every job comes with a legal waste transfer note.
Do you recycle?+
Yes. We take waste to licensed facilities and recycle wherever possible. A waste transfer note is provided with every clearance.
Do I need to be home?+
No. If the items are accessible (front garden, side alley, garage), we're happy to collect while you're at work. We'll send you photos of the cleared job and take card payment over the phone.
What items can't you remove?+
We can remove almost anything — furniture, appliances, garden waste, builders rubble, mattresses and general household junk. Please note: We do not collect hazardous waste.
How do I pay?+
We accept card, bank transfer and cash. Payment is taken once the job is finished and you're happy. No deposits, no hidden fees — the price is agreed before collection based on the items and access described.
How do you compare with hiring a skip?+
An alternative to hiring a skip — we load and remove the waste for you, so there's no skip left at your property. You only pay for the space your waste actually takes up on the truck, and we do all the lifting and loading. Send a photo on WhatsApp and we'll quote your job so you can compare it against a skip yourself.
Do you clear single items?+
Yes. We collect armchairs starting from £80, 2 seater sofas starting from £100, single mattresses starting from £60 and single fridges/freezers starting from £80. Bundle multiple items and the per-item price drops further.
Do you take fridges and freezers?+
Yes. Fridges and freezers must be handled by a licensed WEEE recycling facility under F-gas regulations — we collect the unit and pass it to our licensed WEEE recycling partner, including American-style units and chest freezers.
Can you collect a mattress?+
Yes. Single mattresses start from £60, doubles from £70, kings from £80 and super kings from £90. A mattress and divan together starts from £80. Mattresses are sent to licensed recycling facilities — never fly-tipped.
Do you clear sofas with no fire label?+
Yes. Sofas without a fire label need to go through a licensed disposal route. We can collect them.
Can you clear a full house in a day?+
In most cases, yes. A standard 2–3 bed house clearance is completed in a single day, with additional help arranged where the job needs it. Larger properties or probate clearances may run to a second day — we'll tell you before you book.
Do you handle probate clearances?+
Yes. We work discreetly with executors, solicitors and family members — sorting keepsakes and clearing the property to a sale-ready standard.
Do you take builders waste and rubble?+
Yes. Bricks, rubble, plasterboard, timber and site packaging cleared without you hiring a skip. Ideal for renovations, extensions and small builds across Hampshire.
Do you clear garden waste?+
Yes. Grass, brambles, branches, turf, decking, fence panels and old sheds all cleared in a single visit. No garden waste subscription required.
Do you dismantle sheds and garages?+
Yes. We dismantle timber, metal and concrete outbuildings, remove every last piece and leave the ground level and swept.
Can I get a fixed quote before you arrive?+
Yes. For straightforward collections, clear photos and accurate information will usually allow us to quote remotely, and the price is agreed before collection based on the items and access described. Larger or more complex clearances may require a free site visit before confirming the final price.
Do you work evenings and weekends?+
We can collect seven days a week, between 7am and 8pm. For larger house and commercial clearances, available dates and times can be discussed during the quotation or site visit.
Do you serve commercial clients?+
Yes. Shops, offices, restaurants, letting agents and construction sites across Hampshire — one-off or scheduled collections, waste transfer notes on every job.
Who will turn up at my door?+
Usually Jason himself, often with a member of our small family-run team. If you have any access or security requirements for your property, just let us know when booking.
What areas do you cover?+
Portsmouth, Southsea, Cosham, Havant, Waterlooville, Fareham, Gosport, Portchester, Hayling Island, Emsworth, Chichester, Petersfield, Horndean, Denmead, Clanfield, Rowlands Castle and the surrounding Hampshire postcodes.
Do you provide a waste transfer note?+
Yes. Every clearance — domestic or commercial — comes with a fully compliant waste transfer note, so you're covered under the Environment Agency's duty of care regulations.
What insurance do you have?+
We carry £5 million public liability insurance and full goods-in-transit cover. Certificates available on request for commercial or letting-agent customers.
Can I book by phone or does it have to be online?+
Whichever you prefer — call, WhatsApp, text, email or the online quote form. Jason personally handles every enquiry.
Do you charge extra for stairs or difficult access?+
No. Our quote includes all lifting, carrying and loading — including flats, lofts, tight staircases and long carries.
How quickly can you respond to a quote request?+
We'll review your enquiry and get back to you as soon as possible during working hours (7am–8pm, 7 days a week), including WhatsApp photo quotes.
Ready for a rubbish-free property?
Call now for a fast quote. Same-day or next-day collection may be available, subject to availability.
Free quote · No obligation · Answered 7 days a week